Message triage and routing
Classify incoming requests, extract key information, identify the right owner, and prepare the next action across support or operational channels.
Practical use cases
Remove repetitive work without losing operational control.
We start with one bounded workflow, define the expected result and escalation rules, then prove the operating model before extending the scope.
Knowledge-assisted answers
Retrieve the relevant procedure, policy, or historical context and prepare a grounded response that your team can review before sending.
Tasks, alerts, and reporting
Create follow-up tasks, notify the right people, monitor unresolved cases, and produce concise operational summaries from recurring activity.
From process to production
A controlled path from one painful task to a reliable service.
01
Map the workflow
We identify inputs, decisions, owners, exceptions, sensitive data, and the result that makes the automation valuable.
02
Build a bounded pilot
One workflow is implemented with clear success criteria, controlled access, and a human fallback for uncertain or sensitive cases.
03
Operate and observe
We monitor execution, document incidents, review outcomes, and refine the rules using real operational feedback.
04
Extend only when proven
Additional channels, knowledge sources, integrations, and workflows are added after the initial service is stable and measurable.
Human control by design
Automation handles repetition. Your team keeps authority.
Every workflow defines what can run automatically, what requires validation, and what must be escalated. The service is designed around traceability, limited access, and recoverable operations.
Defined boundaries
Sources, actions, users, and approval limits are agreed before production.
Grounded outputs
Answers are based on approved knowledge rather than unsupported assumptions.
Traceable activity
Requests, decisions, actions, and exceptions can be reviewed.
Operational fallback
Uncertain cases are routed to a person instead of being forced through.
Commercial model
Start with one workflow and a clearly priced scope.
Workflow Automation is priced as implementation plus recurring operation. It is separate from IntercoFlow software subscriptions and Closing Support.
Workflow mapping, feasibility, risks, data sources, target outcome, and implementation proposal.
One bounded workflow, agreed integrations, test scenarios, human fallback, and production handover.
Monitoring, maintenance, incident follow-up, controlled improvements, and recurring service review.
All prices are shown in USD and exclude applicable taxes. EUR and GBP invoicing are available on request depending on customer location. Final pricing depends on workflow complexity, data sensitivity, integrations, service hours, and expected volumes.
Common questions
Clear boundaries before automation begins.
Do we need to automate an entire department?
No. The recommended starting point is one repetitive workflow with a visible operational cost and a measurable result.
Can a person approve the result?
Yes. Review and approval steps can be required before an answer is sent or an action is executed.
Where is our data stored?
Data location, retention, isolation, access, and deletion rules are defined during the assessment before any production implementation.
Can the service connect to existing tools?
Yes, when an approved and supportable integration method is available. Each connection is scoped and tested before production use.